所屬行業： 金融業(投資/保險/證券/銀行/基金)
企業規模：1000人以上
企業性質： 外企獨資 Customer Service Assistant
簡歷投遞： hrchina@hsbc.com.cn
職位性質： 全職/見習
有效日期： 2010年10月14日 至 2010年11月13日
招聘人數： 1 人
工作地點： 上海
Customer Service Assistant職位描述： 
  Job Duties:

- To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile.
- To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate.
- To handle customers’ requests and enquiries.
- To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling.
- To assist in queue management and maintain a high quality service and sales environment in the customer area of the branch.
- To perform other branch operational duties such as account opening maintenance as assigned after banking hours.

Job Requirements:

- University degree or above
- Good communication and selling skills
- Good understanding of PFS products / services
- Good spoken & written English
- Well organized
- Nice personality and presentable appearance
 

匯豐銀行（中國）有限公司簡介

Headquartered in London, the HSBC Group is one of the world’s largest banking and financial services organisations with around 10,000 offices in 83 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.

HSBC Bank (China) Company Limited is a wholly-foreign-owned bank solely owned by The Hongkong and Shanghai Banking Corporation Limited. Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.

We’re looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear – if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.

匯豐集團，總部位于英國倫敦，乃世界規模最大的銀行及金融服務機構之一，在世界83個國家和地區擁有超過10,000個分支機構。匯豐集團全稱源于其創始成員，始于1865年并從未間斷在中國服務的香港上海匯豐銀行有限公司。

匯豐銀行（中國）有限公司是香港上海匯豐銀行有限公司全資擁有的外商獨資銀行。匯豐綜合全面的市場知識、對不同區域業務條件的深刻了解，及透過與中國貿易和投資公司的緊密合作，我們不僅在中國提供了專業化的服務，而且為有志在中國銀行專業發展的人士提供了良好機會。最重要的是擁有全球資源和本地智慧的匯豐，成功發展了多項領先市場的銀行服務 — 為市場樹立專業、創新和質量各方面的新標準。

匯豐中國熱切期望未來的業務領袖加入我們這個激動人心的發展進程。最清楚的一點是，如果您正在尋找廣闊而多元化的職業生涯，一個實現您萬象雄心且面向全球經濟高速發展的機遇，那么，匯豐銀行正是您首屈一指的選擇。

www.hsbc.com.cn/careers

電子郵箱： hrchina@hsbc.com.cn
企業網址： http://www.hsbc.com.cn/careers